Last Updated: August 18, 2026

Welcome to the Avrenne FAQs. This page provides clear answers about ordering, payments, shipping, returns, refunds, cancellations, account use, and customer support for purchases made through avrenne.com.

Summary

Orders

1. How do I place an order?

Select the product, size, color, and quantity you want, add the item to your cart, and proceed to checkout.

Before submitting payment, review:

• Product selection
• Size and color
• Quantity
• Shipping address
• Shipping charge
• Applicable tax
• Final order total

After checkout is completed successfully, an order confirmation may be sent to the email address provided during checkout.

2. Do I need an account to shop at Avrenne?

Customer account features are available on our website.

Depending on the checkout options available, you may be able to complete an order without using all account features.

An account may help you access order-related information and manage certain customer details.

3. What currency do you use?

All prices on avrenne.com are displayed and charged in:

U.S. Dollars (USD)

4. Will I be charged sales tax?

Applicable sales tax is calculated automatically during checkout based on relevant transaction information, including the shipping destination.

Any applicable tax is displayed before you submit payment.

5. Can Avrenne cancel an order?

An order may be cancelled when reasonably necessary because of issues such as:

• Product unavailability
• Payment authorization failure
• Invalid shipping or billing information
• Suspected fraudulent activity
• An obvious pricing or listing error
• A technical processing issue
• An order that cannot legally or operationally be fulfilled

If payment has already been collected for an order that Avrenne cancels, the applicable amount will be refunded to the original payment method.

Payments

6. What payment methods do you accept?

Avrenne accepts payment methods displayed during checkout.

Credit and Debit Card Networks

Supported card networks may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Express Checkout and Digital Wallets

Available options may include:

• Shop Pay
• PayPal
• Google Pay
• Venmo

The payment methods actually available for your transaction are those displayed during checkout.

7. Do you charge a payment processing fee?

Avrenne does not add a separate payment-processing surcharge for using the payment methods offered at checkout.

Your own bank, card issuer, or wallet provider may independently charge fees under its agreement with you.

8. Why was my payment declined?

A payment may be declined because of:

• Insufficient funds
• Incorrect card information
• Expired card
• Billing address mismatch
• Bank restrictions
• Payment-provider restrictions
• Fraud-prevention checks
• Digital wallet authorization failure

If your payment is declined, contact your bank or payment provider for more information.

9. Is my payment information secure?

Payments are processed through the payment systems available through our Shopify checkout and applicable payment providers.

For your security, never send us:

• Full credit card numbers
• CVV or security codes
• Online banking passwords
• Digital wallet passwords

by email.

Shipping

10. Where does Avrenne ship?

Avrenne currently ships only within the United States.

We do not currently offer international shipping.

11. How much does shipping cost?

Standard shipping costs:

$6.99 per order

The shipping charge is displayed during checkout before payment is submitted.

12. What is the order cut-off time?

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders submitted after 5:00 PM ET, on weekends, or on applicable holidays normally begin processing on the next applicable business day.

13. How long does order processing take?

Order preparation and handling normally takes:

1–2 business days, Monday through Friday

Weekends and applicable holidays are not counted as regular processing days.

14. How long does delivery take?

After processing, standard transit time is normally:

2–5 business days, Monday through Friday

The estimated total timeframe from processing through delivery is generally:

3–7 business days

Some packages may arrive earlier, but earlier delivery is not guaranteed.

15. Which shipping carriers do you use?

Orders may be shipped through:

• USPS
• UPS
• FedEx

The carrier may vary depending on the delivery destination and fulfillment requirements.

16. Will I receive tracking information?

When tracking becomes available, shipment information may be sent to the email address associated with your order.

Tracking information may take additional time to update after a shipping label has been created.

17. What should I do if my package is delayed?

First, review the latest carrier tracking information.

Delivery delays may occasionally occur because of:

• Weather
• Carrier disruptions
• Holidays
• High shipping volume
• Transportation issues
• Address problems

If you need additional assistance, contact:

support@avrenne.com

18. What if tracking says delivered but I cannot find my package?

If your package is marked as delivered:

• Confirm the shipping address on your order.
• Check around the delivery location.
• Check with members of your household or property.
• Review the carrier's tracking information.
• Contact us at support@avrenne.com if further assistance is needed.

Returns

19. What is your return window?

Eligible products may be returned within:

30 calendar days from the delivery date

The return request must be submitted within this period.

20. What condition must returned products be in?

To qualify for a standard return, an item must generally be:

• Unused
• Unworn
• Unwashed
• In its original condition
• Returned with original tags when applicable
• Returned with original packaging whenever reasonably possible

Items showing signs of wear, washing, alteration, staining, odors, misuse, or customer-caused damage may not qualify.

21. How do I start a return?

Email:

support@avrenne.com

and provide:

• Your full name
• Order number
• Item you want to return
• Reason for the return

If the product is damaged, defective, or incorrect, include clear photographs where appropriate.

Wait for return approval and instructions before mailing the product.

22. Do I have to pay for return shipping?

No.

For an approved eligible return, Avrenne provides a:

Free prepaid return shipping label

The label will be sent to the email address associated with your order after the return is approved.

You will need to download and print the label.

Return Shipping Fee: $0

23. Do you charge a restocking fee?

No.

Restocking Fee: $0

24. Where do I send my return?

Approved returns are directed to:

Avrenne

101 Seaside Ave B

Stamford, CT 06902-4316

United States

Do not send merchandise before receiving return authorization and instructions.

25. Can I return an item because it does not fit?

Yes, an eligible item may be returned within the 30-day return window if it remains in the required condition.

For example, if a shirt or pair of pants does not fit, you may request a return as long as it remains unused, unworn, unwashed, and otherwise eligible under our Return & Refund Policy.

26. What if I receive a damaged, defective, or incorrect item?

Contact us at:

support@avrenne.com

Provide:

• Your order number
• A description of the issue
• Clear photographs where appropriate

We will review the issue and provide the applicable next steps.

Refunds

27. How long does a refund take?

For an approved return, the refund is processed within:

7 business days after the returned item is received, inspected, and approved

After we submit the refund, your bank, card issuer, or payment provider may require additional time to post the funds.

28. How will I receive my refund?

Approved refunds are returned to the:

Original payment method used for the order

We do not normally send refunds to an unrelated card, account, or payment method.

29. Is the original $6.99 shipping fee refundable?

For returns based on:

• Change of mind
• Fit
• Size selection
• Customer preference

the original $6.99 outbound shipping charge is non-refundable.

If an eligible return results from an item that was damaged, defective, or incorrectly shipped by Avrenne, the applicable original shipping charge will also be refunded.

30. What fees are deducted from an approved return?

For an approved eligible return:

Exchanges

31. Do you offer exchanges?

Eligible products may be exchanged within the 30-day return window, subject to product availability.

Contact:

support@avrenne.com

and provide your order number and requested replacement size or item.

An exchange is not guaranteed until availability has been confirmed.

If the requested replacement is unavailable, the eligible return may instead be processed as a refund.

Cancellations and Order Changes

32. Can I cancel my order?

You may request cancellation before the order enters fulfillment or is transferred to a shipping carrier.

Contact us as soon as possible at:

support@avrenne.com

Cancellation requests are not guaranteed because fulfillment may begin shortly after the order is placed.

33. Is there a cancellation fee?

No.

For an order successfully cancelled before fulfillment:

Cancellation Fee: $0

34. How long does a cancellation refund take?

If payment has already been collected and cancellation is successfully completed, the applicable refund is processed within:

7 business days after cancellation is confirmed

The refund is returned to the original payment method.

35. Can I change my shipping address after placing an order?

You may request an address change by contacting us as soon as possible.

Include:

• Order number
• Incorrect address
• Complete corrected address

Address changes cannot be guaranteed once fulfillment has begun or the package has been transferred to a carrier.

36. Can I change the size or color of an item?

You may request a size or color change before fulfillment.

The request depends on:

• Current order status
• Product availability
• Whether the change can still be processed

If the requested option is unavailable, we will not automatically substitute another product without your approval.

37. Can I change or cancel an order after it has shipped?

Once an order has been transferred to USPS, UPS, or FedEx, it normally cannot be cancelled or modified.

If you no longer want the product, wait for delivery and request an eligible return under our Return & Refund Policy.

Products

38. What types of products does Avrenne sell?

Avrenne sells women's clothing, including products such as:

• Jackets
• Shirts
• Pants

Additional clothing styles or categories may be offered through avrenne.com.

39. Why might product colors look slightly different in person?

Device screens, display settings, lighting, and photography may affect how product colors appear online.

We aim to present product information and images as accurately as reasonably possible.

Privacy and Accounts

40. What personal information does Avrenne collect?

Depending on how you use the website, information may include:

• Name
• Email address
• Telephone number
• Shipping address
• Billing address
• Order details
• Customer account information
• Customer service communications
• Website usage and technical information

Complete details are provided in our Privacy Policy.

41. Do you use cookies?

Yes.

Our website and service providers may use cookies and similar technologies for purposes including:

• Website functionality
• Shopping cart operation
• Checkout
• Security
• Analytics
• Advertising measurement

Please review our Cookie Policy and Privacy Policy for additional information.

42. Do you use Google Analytics and Google Ads?

Yes.

Avrenne uses:

• Google Analytics
• Google Ads

These services may use cookies or similar technologies for analytics, advertising, conversion measurement, and related purposes.

43. Do you send marketing emails?

Yes, if you voluntarily subscribe to marketing communications.

Marketing emails may include information about:

• New arrivals
• Collection updates
• Products
• Store announcements

You may unsubscribe using the unsubscribe option included in marketing emails.

44. Do you send SMS marketing messages?

No.

Avrenne does not currently use customer phone numbers for SMS marketing.

Customer Support

45. How can I contact Avrenne?

For questions about orders, payments, shipping, returns, refunds, or other store matters, contact:

Avrenne

Website: avrenne.com

Address: 101 Seaside Ave B, Stamford, CT 06902-4316, United States

Email: support@avrenne.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Related Policies

For complete information, please review our:

• Shipping Policy
• Return & Refund Policy
• Order Cancellation & Change Policy
• Payment Methods Policy
• Privacy Policy
• Cookie Policy
• Terms of Service
• Disclaimer
• DMCA Policy
• Intellectual Property Rights Policy