Last Updated: August 18, 2026

At Avrenne, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This policy explains when cancellation or change requests may be accepted, how to submit a request, and how refunds are handled.

This policy applies to orders placed directly through avrenne.com.

Summary

1. Cancellation Requests

Customers may request cancellation of an order before the order has entered fulfillment or been transferred to a shipping carrier.

Because Avrenne begins preparing orders promptly, cancellation requests should be submitted as soon as possible after the order is placed.

Submitting a cancellation request does not automatically mean the order has been cancelled. We must first review the current fulfillment status and confirm whether cancellation is still possible.

2. How to Cancel an Order

To request cancellation, email:

support@avrenne.com

Please include:

• Your full name.
• Your order number.
• The email address used to place the order.
• A clear statement that you wish to cancel the order.

Example:

Subject: Order Cancellation Request – Order #[ORDER NUMBER]

We will review the order status and notify you whether the cancellation can be completed.

3. Order Cut-Off and Processing

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders generally require 1–2 business days, Monday through Friday, for preparation and handling.

Orders placed after 5:00 PM ET, on weekends, or on applicable holidays normally begin processing on the next applicable business day.

Because fulfillment may begin before the full handling period has elapsed, customers should not rely on the 1–2 business day handling period as a guaranteed cancellation window.

4. When an Order Can Be Cancelled

A cancellation may generally be approved when:

• The order has not entered fulfillment.
• The order has not been packed for shipment.
• A shipping carrier has not taken possession of the package.
• Cancellation is still technically and operationally possible.

If cancellation is successfully completed, we will send confirmation to the customer.

5. When an Order Can No Longer Be Cancelled

An order may no longer be cancellable once:

• Fulfillment has begun.
• The order has been packed or finalized for shipment.
• A shipping label has been processed as part of completed fulfillment.
• The package has been transferred to USPS, UPS, FedEx, or another applicable carrier.
• The order has already shipped.

If the order can no longer be cancelled, the customer may use the applicable return process after delivery, subject to our Return & Refund Policy.

Eligible products may be returned within 30 days from delivery.

6. Cancellation Fee

Avrenne does not charge a separate cancellation fee when an order is successfully cancelled before fulfillment.

Cancellation Fee: $0

No restocking fee applies to an order that is successfully cancelled before shipment.

7. Refunds for Successfully Cancelled Orders

If an order is successfully cancelled after payment has already been collected, the applicable refund will be issued to the original payment method.

Approved cancellation refunds are processed within:

7 business days after cancellation is confirmed

Depending on the customer's bank, card issuer, PayPal, digital wallet provider, or other payment provider, additional time may be required before the refunded amount appears in the customer's account.

Avrenne does not control processing times imposed by financial institutions after a refund has been submitted.

8. Refund Amount for Cancelled Orders

When an entire order is successfully cancelled before shipment, the refund will include the amounts actually charged for the cancelled order, including:

• Cancelled product charges.
• Applicable refundable sales tax.
• Shipping charges collected for the cancelled shipment.

No cancellation fee or restocking fee will be deducted.

If only part of an order is cancelled, the refund will apply only to the successfully cancelled portion of the order and any related refundable amount.

9. Order Change Requests

Customers may also request changes before fulfillment begins.

Depending on the order status and product availability, possible changes may include:

• Shipping address.
• Product size.
• Product color.
• Product quantity.
• Removal of an item.
• Replacement of an item with another available item.

Not every requested modification can be guaranteed.

Changes are subject to:

• Current order status.
• Inventory availability.
• Price differences.
• Shipping eligibility.
• Payment processing requirements.

10. How to Request an Order Change

To request a change, email:

support@avrenne.com

Include:

• Your order number.
• Your full name.
• The email address associated with the order.
• The exact change you are requesting.

For example:

Order #[ORDER NUMBER] – Change size from Medium to Large

or:

Order #[ORDER NUMBER] – Correct shipping address

We will confirm whether the requested change can be completed.

11. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an address error after placing your order, contact us immediately at:

support@avrenne.com

Please provide:

• Your order number.
• The incorrect address.
• The complete corrected address.

We will attempt to update the address if fulfillment has not progressed too far.

Address changes cannot be guaranteed after processing has begun or after the order has been transferred to a carrier.

12. Address Changes After Shipment

Once a package has shipped, Avrenne may no longer be able to modify the delivery address.

Customers may need to contact the applicable carrier using the tracking information provided.

Carrier address-change or delivery-intercept services, where available, are controlled by the carrier and are not guaranteed.

13. Size or Color Changes

A request to change the size or color of an item may be accepted only when:

• The original order has not completed fulfillment.
• The requested replacement option is available.
• The requested change can be processed without disrupting completed shipment preparation.

If the requested size or color is unavailable, we will not substitute another option without the customer's approval.

14. Product Changes

Requests to replace one product with a different product are subject to availability and order status.

If the replacement product has a different price, we may be unable to modify the existing transaction directly.

In that situation, we may recommend cancelling the eligible item or order and placing a new order.

No additional charge will be collected without customer authorization.

15. Quantity Changes

Customers may request that the quantity of an item be increased or decreased before fulfillment.

If reducing the quantity is successfully approved, the applicable refund will be processed to the original payment method when necessary.

If increasing the quantity requires an additional payment, the additional charge will not be collected without customer authorization.

In some cases, placing a separate order may be required.

16. Changes That Affect Price

If a requested order change results in a different product price, tax amount, or shipping total, we will communicate the applicable difference before completing any action that requires an additional payment.

Avrenne will not intentionally impose undisclosed additional charges.

17. Orders Already Shipped

Once an order has been transferred to USPS, UPS, or FedEx, it normally cannot be cancelled or changed.

If you no longer want the merchandise, wait for delivery and submit an eligible return request under our Return & Refund Policy.

Our current return terms include:

• 30-day return window from delivery
• Free prepaid return shipping for approved returns
• $0 restocking fee
• Refund processed within 7 business days after the returned item is received, inspected, and approved

18. Refusing Delivery

Customers should not intentionally refuse delivery as a substitute for following our return procedure unless instructed to do so by Avrenne.

A refused shipment may take additional time to return to us and may delay resolution.

For the clearest return tracking and processing, contact support@avrenne.com and follow the authorized return procedure.

19. Duplicate Orders

If you accidentally place the same order more than once, contact us as soon as possible.

Provide the order numbers involved and identify the order you wish to cancel.

We will attempt to cancel the duplicate order if it has not already entered fulfillment.

20. Incorrect Item Ordered

Customers are responsible for reviewing the product, size, color, quantity, shipping address, and order total before submitting an order.

If you order the wrong item, size, or color, contact us immediately.

If the order can still be changed, we will attempt to assist.

If the order has already shipped, the item may be eligible for return after delivery under our Return & Refund Policy.

21. Cancellation by Avrenne

Avrenne may cancel an order when reasonably necessary, including situations involving:

• Product unavailability.
• Failed payment authorization.
• Invalid or incomplete payment information.
• Invalid or incomplete shipping information.
• Suspected fraudulent or unauthorized activity.
• An obvious pricing or product listing error.
• Technical checkout errors.
• Orders that cannot legally or operationally be fulfilled.

We will not arbitrarily change the price of an accepted order without customer authorization.

22. Refund When Avrenne Cancels an Order

If Avrenne cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method.

No cancellation fee will be charged.

The refund will generally be processed within 7 business days after cancellation is confirmed.

Additional posting time may be required by the payment provider or financial institution.

23. Out-of-Stock Products

In rare cases, a product may become unavailable after an order has been submitted.

If this occurs, we may:

• Contact the customer.
• Cancel the unavailable item.
• Cancel the affected order where necessary.
• Issue an applicable refund to the original payment method.

We will not automatically substitute another product without the customer's agreement.

24. Pricing Errors

We make reasonable efforts to ensure that prices displayed on avrenne.com are accurate.

If an obvious pricing error is discovered before fulfillment, we may contact the customer regarding the issue.

If the affected order cannot be fulfilled at the correctly authorized price, the order may be cancelled and any collected payment will be refunded to the original payment method.

25. Payment Methods and Cancellation Refunds

Depending on availability at checkout, Avrenne may accept:

Credit and Debit Card Networks

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Express Checkout and Digital Wallets

• Shop Pay
• PayPal
• Google Pay
• Venmo

Cancellation refunds are returned to the original payment method used for the transaction.

We do not normally redirect an approved refund to an unrelated payment account.

26. Taxes and Other Charges

Applicable taxes are calculated during checkout based on relevant transaction information, including the shipping destination.

When an entire order is successfully cancelled before shipment, applicable refundable taxes associated with the cancelled transaction will also be refunded.

Customers will not be charged an undisclosed cancellation or modification fee.

27. Shipping Information

Avrenne currently ships only within the United States.

Our standard shipping terms are:

For complete delivery terms, please review our Shipping Policy.

28. Return Alternative When Cancellation Is Unavailable

If cancellation is no longer possible because the order has shipped, eligible merchandise may still qualify for return.

The customer should:

• Receive the shipment.
• Contact support@avrenne.com within 30 days of delivery.
• Request return authorization.
• Wait for approval.
• Download and print the prepaid return label sent by email.
• Return the eligible item according to the provided instructions.

Approved return shipping is free.

29. Fraud and Unauthorized Orders

If you believe an order was placed using your information without authorization, contact us promptly at:

support@avrenne.com

Please provide sufficient order information so we can review the transaction.

We may also perform fraud-prevention reviews before fulfillment where reasonably necessary.

30. Personal Information

When processing a cancellation or order change, Avrenne may use information such as:

• Customer name.
• Email address.
• Order number.
• Shipping address.
• Billing information.
• Product information.
• Payment transaction information.
• Communications concerning the request.

Personal information is handled according to our Privacy Policy.

Cookies, analytics, and tracking technologies are addressed in our Cookie Policy and Privacy Policy.

31. Relationship With Other Policies

This Order Cancellation & Change Policy should be read together with:

• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Privacy Policy
• Cookie Policy
• Terms of Service

If an order has already shipped, our Shipping Policy and Return & Refund Policy will generally govern the next available steps.

32. Contact Us

For cancellation or order-change assistance, contact:

Avrenne

Website: avrenne.com

Address: 101 Seaside Ave B, Stamford, CT 06902-4316, United States

Email: support@avrenne.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)