Last Updated: August 18, 2026

Welcome to Avrenne. These Terms of Service govern your access to and use of avrenne.com, including purchases made through our website.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

Summary

1. About Avrenne

Avrenne operates the website avrenne.com, where customers can purchase women's clothing, including jackets, shirts, pants, and other products that may be offered from time to time.

Our business contact information is:

Avrenne

Website: avrenne.com

Address: 101 Seaside Ave B, Stamford, CT 06902-4316, United States

Email: support@avrenne.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Acceptance of These Terms

By using our website or placing an order, you confirm that:

• You have read and understood these Terms of Service.
• You agree to comply with these Terms.
• You are legally able to enter into a purchase agreement.
• The information you provide during checkout is accurate and complete.

If you do not agree with these Terms, please do not place an order through our website.

3. Age Requirement

You must be at least 18 years old to make a purchase through Avrenne.

By submitting an order, you confirm that you are at least 18 years old and legally capable of entering into a binding transaction.

4. Products and Product Information

We aim to provide clear and accurate information about the products offered on our website.

Product pages may include information such as:

• Product name.
• Product description.
• Available sizes.
• Available colors.
• Materials or product characteristics.
• Product images.
• Price.
• Availability.

Because display settings vary between devices, the colors shown on a screen may differ slightly from the physical product.

Any material difference, defect, or incorrect item received may be reported to support@avrenne.com for assistance under our Return & Refund Policy.

5. Product Availability

Products are offered subject to availability.

Adding an item to your cart does not reserve the item or guarantee availability.

An item may become unavailable before an order has been processed.

If an ordered item becomes unavailable after an order is submitted, we may:

• Contact you regarding the unavailable item;
• Cancel the affected item or order; and
• Issue an applicable refund to the original payment method.

We will not substitute a different product without the customer's agreement.

6. Prices and Currency

All prices displayed on avrenne.com are listed in U.S. Dollars (USD) unless clearly stated otherwise.

The product price displayed at checkout will be presented before you submit payment.

Your final checkout total may include:

• Product price;
• Applicable sales tax;
• Shipping charges; and
• Any applicable discounts clearly applied to the order.

We do not intentionally add undisclosed mandatory charges after checkout.

7. Sales Tax

Applicable sales tax is calculated during checkout based on factors such as the delivery address and applicable tax requirements.

The amount of tax charged, when applicable, is displayed before the customer completes the purchase.

8. Shipping Charges

Standard shipping costs $6.99 per order for eligible orders shipped within the United States.

The shipping charge is displayed during checkout before payment is submitted.

Our current standard shipping terms are:

For complete details, please review our Shipping Policy.

9. Payment Methods

Avrenne accepts payment methods made available during checkout.

Credit and Debit Card Networks

Depending on availability at checkout, supported card networks may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Express Checkout and Digital Wallets

Express checkout options may include:

• Shop Pay
• PayPal
• Google Pay
• Venmo

The payment methods actually available for a particular transaction are those displayed during checkout.

Availability may depend on the customer's device, location, payment provider, or checkout configuration.

10. Payment Authorization

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate.
• You authorize Avrenne and its payment service providers to process the applicable transaction amount.

A payment may be declined or rejected by the payment provider, issuing bank, fraud-prevention system, or other payment processor.

Avrenne does not control approval decisions made by third-party payment providers.

11. Secure Payment Processing

Payment information is processed through the payment services made available through our online checkout.

We do not require customers to send full payment card information to our support email.

Customers should never email complete card numbers, security codes, passwords, or other sensitive payment credentials to support@avrenne.com.

12. Placing an Order

When placing an order, customers are responsible for providing accurate information, including:

• Full name.
• Email address.
• Billing information.
• Shipping address.
• Payment information.
• Product and quantity selections.

Before submitting payment, customers have an opportunity to review the order information presented during checkout.

13. Order Confirmation

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

An automated order confirmation acknowledges that we received your order request.

It does not prevent us from reviewing or cancelling an order where a legitimate issue exists, such as product unavailability, an obvious pricing error, invalid payment information, or suspected fraudulent activity.

14. Order Acceptance

Avrenne reserves the right to refuse or cancel an order where reasonably necessary, including when:

• A product is unavailable.
• Payment cannot be authorized.
• Billing or shipping information appears invalid or incomplete.
• An obvious pricing or product-information error has occurred.
• We reasonably suspect fraud, unauthorized payment activity, abuse, or unlawful conduct.
• The order cannot legally be fulfilled.
• A technical error prevents proper processing.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

We will not cancel an order for an arbitrary discriminatory or unlawful reason.

15. Pricing or Listing Errors

We make reasonable efforts to keep product descriptions, availability, and pricing accurate.

If an obvious error affects an order, we may contact the customer before fulfillment.

We will not knowingly charge a different price from the final price accepted at checkout without the customer's authorization.

If an order must be cancelled because of an error after payment has been collected, the applicable payment will be refunded.

16. Order Cut-Off and Processing

The daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders generally require 1–2 business days, Monday through Friday, for handling and preparation.

Orders submitted after 5:00 PM ET, on weekends, or on applicable holidays begin processing on the next applicable business day.

17. Shipping and Delivery

Avrenne currently ships only within the United States.

International shipping is not currently available.

After processing, standard transit time is normally 2–5 business days, Monday through Friday, depending on the delivery location.

Orders may be shipped using:

• USPS
• UPS
• FedEx

Some shipments may arrive earlier than the estimated timeframe, but earlier delivery is not guaranteed.

If we cannot ship within the time represented to the customer, we will handle delays and cancellation or refund options in accordance with applicable requirements. Federal rules generally require online sellers to have a reasonable basis for promised shipping times and to address certain delays through customer consent or refund procedures. (Federal Trade Commission)

Please review our Shipping Policy for complete shipping terms.

18. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before placing an order.

If you discover an address error, contact:

support@avrenne.com

as soon as possible.

We cannot guarantee that a shipping address can be changed after an order has entered processing or has been transferred to the carrier.

19. Tracking Information

When tracking information becomes available, customers may receive shipment information by email.

Tracking updates are provided by the applicable shipping carrier and may take additional time to appear after the shipping label has been created.

20. Shipping Delays

Delivery estimates are not guaranteed delivery dates.

Occasional delays may occur because of circumstances such as:

• Carrier disruptions.
• Severe weather.
• Transportation interruptions.
• Holidays.
• High shipping volume.
• Address problems.
• Other events outside our reasonable control.

We will not use potential carrier delays to remove rights available to customers under applicable law.

21. Returns

Avrenne offers eligible customers a 30-day return period beginning on the delivery date.

To qualify for a return, an item must generally:

• Be returned within 30 days of delivery.
• Be unused.
• Be unworn.
• Be unwashed.
• Remain in its original condition.
• Include original tags when applicable.
• Include original packaging whenever reasonably possible.

Return eligibility is subject to our complete Return & Refund Policy.

22. Return Procedure

To request a return:

• Email support@avrenne.com within 30 days of delivery.
• Provide your order number.
• Identify the item you wish to return.
• Provide the reason for the return.
• Provide photographs when reporting a damaged, defective, or incorrect item.
• Wait for return approval and instructions.
• Download and print the prepaid return label sent by email after approval.
• Securely package the item and attach the provided label.
• Give the package to the designated carrier.

Unauthorized returns should not be mailed before return instructions are provided.

23. Return Shipping Fee

For approved eligible returns, Avrenne provides a free prepaid return shipping label.

Return shipping fee: $0

The approved label is sent by email and must be downloaded and printed by the customer.

24. Restocking Fee

Avrenne does not charge a restocking fee for approved eligible returns.

Restocking fee: $0

25. Return Address

Approved returns are directed to:

Avrenne

101 Seaside Ave B

Stamford, CT 06902-4316

United States

Customers must request return authorization before mailing merchandise.

26. Refunds

After an eligible returned item is received, it will be inspected.

Once the return is approved, the refund will be processed within 7 business days.

Approved refunds are issued to the original payment method.

Banks and payment providers may require additional time after we submit a refund before the funds appear in the customer's account.

27. Original Shipping Charges

For returns resulting from a customer's preference, fit, size selection, or change of mind, the original $6.99 outbound shipping charge is non-refundable.

If the return results from a damaged, defective, or incorrectly shipped item attributable to Avrenne, the applicable original shipping charge will also be refunded.

There is no return shipping charge or restocking fee for an approved eligible return.

28. Exchanges

Eligible items may be exchanged within the 30-day return period, subject to availability.

To request an exchange, contact support@avrenne.com.

The replacement item is not guaranteed until availability has been confirmed.

If the requested replacement is unavailable, an eligible return may instead be processed as a refund.

29. Damaged, Defective, or Incorrect Products

Customers should inspect their order after delivery.

If an item arrives damaged, defective, or incorrect, contact:

support@avrenne.com

and provide:

• Order number;
• Description of the issue; and
• Clear photographs when appropriate.

We will review the issue and provide the appropriate next steps.

30. Order Changes and Cancellations

Customers may request an order change or cancellation by contacting support@avrenne.com.

Whether a request can be completed depends on the current order status.

Once an order has entered fulfillment or has been transferred to a shipping carrier, cancellation or modification may no longer be possible.

Complete terms are available in our Order Cancellation & Change Policy.

31. Promotions and Discounts

If Avrenne offers a promotion, coupon, or discount, any conditions associated with that offer will be disclosed with the promotion.

Unless otherwise stated:

• Discounts have no cash value.
• Discounts apply only to qualifying purchases.
• Promotional terms may include valid dates or product eligibility.
• A discount cannot be applied after an order has been completed unless expressly permitted.

We will not advertise a promotion with material terms that are intentionally concealed.

32. Intellectual Property Rights

The content available through avrenne.com, including eligible:

• Brand names;
• Logos;
• Website design;
• Product photography;
• Graphics;
• Written content;
• Illustrations; and
• Other original materials

may be protected by intellectual property laws.

You may use our website for personal shopping and other lawful personal purposes.

You may not reproduce, distribute, sell, copy, republish, or commercially exploit protected Avrenne content without authorization where authorization is legally required.

For intellectual property concerns, please review our Intellectual Property Rights page or contact support@avrenne.com.

33. Copyright and DMCA Notices

If you believe material appearing on our website infringes copyright or other intellectual property rights, please follow the procedure described in our DMCA Policy or Intellectual Property Rights page.

We will review properly submitted notices in accordance with applicable requirements.

34. Acceptable Use of the Website

You may not use our website to:

• Commit fraud.
• Make unauthorized purchases.
• Introduce malicious code.
• Interfere with website security.
• Attempt unauthorized access to systems or customer information.
• Scrape or collect personal information unlawfully.
• Impersonate another person.
• Violate applicable laws.
• Infringe the rights of Avrenne or another person.
• Abuse checkout, promotions, payment systems, or return procedures.

We may restrict access where reasonably necessary to protect the website, customers, or business from unlawful or abusive activity.

35. Website Availability

We aim to keep our website available and functional, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur because of:

• Maintenance.
• Technical issues.
• Hosting problems.
• Security incidents.
• Third-party service interruptions.
• Events outside our reasonable control.

Where reasonably possible, we will work to restore normal service.

36. Third-Party Services

Our website may use third-party service providers for functions such as:

• Payment processing.
• Website hosting.
• Order processing.
• Fraud prevention.
• Shipping.
• Analytics.
• Customer support.
• Marketing and communications.

Your use of certain third-party services may also be subject to the applicable provider's terms and privacy practices.

37. External Links

Our website may contain links to third-party websites.

A link does not necessarily mean that Avrenne owns, operates, or controls the third-party website.

Customers should review the terms and privacy practices of third-party websites before providing information or making transactions through them.

38. Privacy

We may process information necessary to operate our website, fulfill purchases, provide support, prevent fraud, and comply with applicable requirements.

Information may include:

• Name.
• Email address.
• Billing information.
• Shipping information.
• Order information.
• Payment transaction information.
• Customer communications.
• Device and website-use information where applicable.

Our collection, use, sharing, and protection of personal information is explained in our Privacy Policy.

39. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for functions such as:

• Website functionality.
• Shopping cart operation.
• Checkout.
• Security.
• Preferences.
• Analytics.
• Advertising or marketing where applicable.

Additional information about these technologies and available choices is provided in our Cookie Policy and Privacy Policy.

40. Customer Communications

When you place an order, we may contact you about transactional matters such as:

• Order confirmation.
• Payment issues.
• Shipping.
• Delivery.
• Returns.
• Refunds.
• Customer-service requests.

Marketing communications are handled separately and may be subject to your communication preferences and applicable requirements.

41. Fraud Prevention and Security

We may review transactions for suspected fraud, unauthorized payment activity, account abuse, or security concerns.

Where reasonably necessary, we may:

• Request additional verification.
• Delay fulfillment while a transaction is reviewed.
• Refuse a transaction.
• Cancel an order.
• Refund an affected payment.

These measures are intended to protect customers and the integrity of our services.

42. Customer Responsibility

Customers are responsible for:

• Providing accurate order information.
• Selecting the correct item, size, color, and quantity.
• Providing a deliverable shipping address.
• Keeping order and payment credentials secure.
• Reviewing product information before purchase.
• Following return instructions when requesting a return.

Nothing in this section limits rights that customers have under applicable consumer protection law.

43. Disclaimer of Warranties

We aim to provide accurate product descriptions and reliable services.

Except for rights, warranties, or guarantees that cannot lawfully be excluded, the website and its content are provided on an "as available" basis.

Nothing in these Terms excludes any warranty or consumer right that applicable law requires us to provide.

44. Limitation of Liability

To the extent permitted by applicable law, Avrenne is not responsible for indirect or consequential losses that were not reasonably foreseeable from the transaction or that result from events outside our reasonable control.

This limitation does not exclude or restrict liability where doing so would be prohibited by law.

Nothing in these Terms limits a customer's non-waivable statutory rights.

45. Consumer Rights

These Terms are intended to supplement, not replace, rights provided to consumers by applicable law.

If any provision of these Terms conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will apply.

Connecticut consumer guidance emphasizes clear disclosure of refund and exchange policies, while federal consumer guidance emphasizes transparency concerning total prices, shipping, refunds, return shipping, and restocking charges. (Consumer Advice)

46. Governing Law

These Terms of Service are governed by the laws applicable in the State of Connecticut, United States, without limiting any consumer rights that apply regardless of a contractual choice of law.

Any dispute will remain subject to applicable jurisdiction and procedural requirements.

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived.

47. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes to:

• Our services.
• Website functionality.
• Business practices.
• Policies.
• Payment or fulfillment procedures.
• Applicable requirements.

The updated version will be posted on this page with a revised Last Updated date.

Changes will not retroactively remove rights that have already accrued where doing so is prohibited by applicable law.

48. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

49. No Waiver

If we do not immediately enforce a provision of these Terms, that does not automatically mean we permanently waive the right to enforce it later.

50. Relationship With Other Store Policies

These Terms should be read together with the policies published on avrenne.com, including our:

• Shipping Policy
• Return & Refund Policy
• Order Cancellation & Change Policy
• Payment Policy
• Privacy Policy
• Cookie Policy
• DMCA Policy
• Disclaimer
• Intellectual Property Rights Policy

Where a more specific store policy addresses a particular transaction issue, the specific policy applies to that issue, subject to applicable law.

51. Contact Us

If you have questions about these Terms of Service, an order, payment, shipping, return, refund, or another store matter, contact:

Avrenne

Website: avrenne.com

Address: 101 Seaside Ave B, Stamford, CT 06902-4316, United States

Email: support@avrenne.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)