Last Updated: August 18, 2026

At Avrenne, we aim to provide clear, secure, and transparent payment options for purchases made through avrenne.com.

This Payment Methods Policy explains the payment methods we accept, how charges are authorized, how taxes and shipping fees are displayed, and how payment-related refunds are handled.

Summary

1. Accepted Payment Methods

Avrenne accepts the payment methods displayed during checkout on avrenne.com.

Credit and Debit Cards

Depending on availability at checkout, we accept cards operating through the following networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

The card used must be valid and authorized for use by the person submitting the order.

2. Express Checkout and Digital Wallets

Customers may also be offered the following express checkout or digital wallet options:

• Shop Pay
• PayPal
• Google Pay
• Venmo

Availability may vary depending on:

• Customer location
• Device
• Browser
• Wallet account eligibility
• Payment provider availability
• Checkout configuration

Only the payment options shown during checkout are available for a particular transaction.

3. Payment Currency

All product prices and order totals on avrenne.com are displayed and charged in:

U.S. Dollars (USD)

If your payment provider operates in another currency, that provider may perform currency conversion and may apply its own exchange rate or fees.

Any currency-conversion charge imposed by a bank, card issuer, wallet provider, or other third party is not charged by Avrenne.

4. Pricing Transparency

Before completing an order, customers can review the applicable charges at checkout.

The final order total may include:

• Product price
• Applicable discount
• Standard shipping fee
• Applicable sales tax
• Final order total

Avrenne does not intentionally add undisclosed mandatory fees after the customer submits payment.

5. Shipping Fee

Standard shipping within the United States costs:

$6.99 per order

This shipping fee is displayed during checkout before payment is submitted.

For complete delivery information, please review our Shipping Policy.

6. Sales Tax

Applicable sales tax is calculated automatically during checkout based on relevant transaction information, including the shipping destination.

Where tax applies, the amount is displayed before the customer submits payment.

Avrenne does not represent the $6.99 shipping charge as a tax.

7. No Additional Payment Processing Fee

Avrenne does not add a separate payment-processing surcharge for selecting one of the payment methods offered at checkout.

You will not be charged an undisclosed payment-method fee by Avrenne.

A bank, card issuer, or digital wallet provider may independently impose charges under its own agreement with you, such as:

• Foreign transaction fees
• Currency conversion fees
• Bank fees
• Financing or credit-related charges

These third-party charges are outside Avrenne's control.

8. Payment Authorization

By submitting an order, you confirm that:

• You are authorized to use the selected payment method.
• The payment information you provide is accurate.
• You authorize the applicable payment provider to process the amount shown at checkout.
• You have reviewed the product, shipping, tax, and final order total before submitting payment.

Payment authorization may be performed by the issuing bank, card network, wallet provider, or other payment processor.

9. Payment Verification

For security and fraud-prevention purposes, a transaction may be subject to verification before fulfillment.

We may review an order when:

• Payment authorization fails.
• Billing information does not match payment information.
• Transaction activity appears unusual.
• Fraud-prevention systems identify a potential risk.
• Additional verification is reasonably necessary.

If additional information is required, we may contact the customer using the information provided with the order.

10. Declined Payments

A payment may be declined for reasons such as:

• Insufficient funds.
• Incorrect payment information.
• Expired card.
• Incorrect billing address.
• Card issuer restrictions.
• Fraud-prevention controls.
• Digital wallet authorization failure.
• Payment-provider service interruption.

If your payment is declined, the order may not be completed.

Customers should contact their card issuer, bank, or payment provider if additional information about a declined payment is needed.

11. Failed or Incomplete Transactions

An item being added to a shopping cart does not mean payment has been completed or the item has been reserved.

An order is not successfully submitted unless checkout is completed and the transaction is accepted.

If payment cannot be authorized, Avrenne may be unable to process the order.

12. Order Confirmation

After a successful order submission, the customer may receive an order confirmation at the email address provided during checkout.

The confirmation normally includes information such as:

• Order number
• Purchased items
• Product prices
• Shipping charge
• Applicable tax
• Order total

Customers should review the confirmation and contact us promptly if they notice an error.

13. Payment and Order Acceptance

A successful payment authorization does not prevent Avrenne from cancelling an order where a legitimate fulfillment issue exists.

An order may be cancelled when reasonably necessary due to:

• Product unavailability.
• Invalid payment information.
• Payment authorization failure.
• Suspected fraudulent activity.
• An obvious pricing error.
• An obvious listing error.
• An order that cannot legally or operationally be fulfilled.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.

14. Duplicate Charges or Duplicate Orders

If you believe you were charged more than once for the same order, contact:

support@avrenne.com

Please include:

• Your full name.
• Order number.
• Date of transaction.
• Amount in question.

Do not send full card numbers or security codes by email.

We will review the available transaction information.

15. Payment Security

Payments are processed through payment systems made available through our Shopify checkout and applicable payment providers.

Customers should never email sensitive payment credentials to Avrenne.

Do not send the following to support@avrenne.com:

• Full credit or debit card number.
• CVV or security code.
• Payment account password.
• Digital wallet password.
• Online banking credentials.

16. Saved Payment Information

Depending on the checkout service or wallet selected, customers may be able to save payment or checkout information through third-party services such as Shop Pay, PayPal, Google Pay, or other supported providers.

Saved payment credentials are governed by the applicable provider's terms and privacy practices.

Avrenne does not require customers to save a payment method to place an ordinary order.

17. Shop Pay

Shop Pay may be offered as an express checkout option.

If selected, Shop Pay may use information stored with the customer's Shop Pay account to accelerate checkout.

Availability and operation of Shop Pay are subject to the applicable service configuration and customer eligibility.

18. PayPal

PayPal may be available at checkout.

Customers selecting PayPal may be directed through PayPal's authorization process.

PayPal transactions are subject to PayPal's applicable account terms, authorization requirements, and security procedures.

19. Google Pay

Google Pay may be available on eligible devices or browsers.

Customers selecting Google Pay authorize the transaction through their Google Pay setup and supported payment method.

Availability is determined by the payment environment and applicable checkout configuration.

20. Venmo

Venmo may be available as an express payment option for eligible transactions.

Availability may depend on customer eligibility, device, location, account setup, and the payment environment.

21. Card Network Availability

Although Avrenne supports the listed card networks, acceptance of an individual card depends on successful authorization by the applicable issuer and payment processor.

A supported network does not guarantee that every card issued on that network will be approved for every transaction.

22. Refund Method

When an eligible refund is approved, the refund is issued to the:

Original payment method used for the order

For example:

• A Visa purchase is refunded through the original Visa transaction.
• A PayPal purchase is refunded through the original PayPal transaction.
• A Google Pay transaction is refunded through the applicable original payment route.

We do not normally issue a refund to an unrelated card, account, wallet, or third-party payment method.

23. Refund Processing Time

For approved returns, refunds are processed within:

7 business days after the returned item is received, inspected, and approved

For successfully cancelled orders, an applicable refund is processed within:

7 business days after cancellation is confirmed

After Avrenne submits a refund, the customer's financial institution or payment provider may require additional time to post the funds.

24. Return-Related Charges

For approved eligible returns:

Complete eligibility and return procedures are provided in our Return & Refund Policy.

25. Original Shipping Fee and Refunds

For a standard return based on:

• Change of mind,
• Fit,
• Size selection, or
• Customer preference,

the original $6.99 outbound shipping charge is non-refundable.

If an eligible return results from an item that was damaged, defective, or incorrectly shipped by Avrenne, the applicable original shipping charge will also be refunded.

26. Cancellation Refunds

If an entire order is successfully cancelled before shipment, any amount collected for that cancelled order will be refunded as applicable, including:

• Product charges.
• Refundable sales tax.
• Shipping charges collected for the cancelled shipment.

Avrenne charges:

Cancellation Fee: $0

For complete cancellation terms, review our Order Cancellation & Change Policy.

27. Order Changes That Affect Payment

If a requested order change affects the price, quantity, tax, or shipping amount, we will not intentionally collect an additional charge without customer authorization.

In some situations, an existing order may need to be cancelled and a new order placed rather than modifying the original payment.

28. Chargebacks and Payment Disputes

If you believe there is a problem with an Avrenne transaction, we encourage you to contact us first at:

support@avrenne.com

This allows us to review matters involving:

• Incorrect charges.
• Duplicate transactions.
• Cancelled orders.
• Missing refunds.
• Return issues.
• Unauthorized transactions.

Customers retain any rights available through their card issuer, bank, payment provider, or applicable law.

29. Unauthorized Transactions

If you believe your payment method was used without authorization to place an Avrenne order, contact your payment provider promptly and notify us at:

support@avrenne.com

Provide your order number if available.

For security reasons, do not send complete payment credentials by email.

30. Fraud Prevention

Avrenne may use transaction information and fraud-prevention services to identify suspected fraudulent or unauthorized activity.

Where reasonably necessary, we may:

• Delay fulfillment while an order is reviewed.
• Request additional verification.
• Refuse a transaction.
• Cancel an order.
• Refund an affected payment.

These measures are intended to protect customers and the integrity of our store.

31. Personal Information and Payments

Information used in connection with payment and order processing may include:

• Name.
• Email address.
• Billing address.
• Shipping address.
• Payment method type.
• Transaction identifiers.
• Order value.
• Payment status.
• Fraud-prevention information.

Personal information is handled according to our Privacy Policy.

Information about cookies, analytics, advertising, and tracking technologies is described in our Cookie Policy and Privacy Policy.

32. Changes to Available Payment Methods

The payment options available on avrenne.com may change over time due to:

• Payment-provider availability.
• Technical changes.
• Checkout configuration.
• Regulatory requirements.
• Service availability.

The payment methods actually available for a transaction will always be those displayed to the customer during checkout.

33. Relationship With Other Policies

This Payment Methods Policy should be read together with:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Order Cancellation & Change Policy
• Privacy Policy
• Cookie Policy

These policies explain how payments relate to orders, shipping, cancellations, returns, refunds, and personal information.

34. Contact Us

For questions about payments, charges, refunds, or an order, contact:

Avrenne

Website: avrenne.com

Address: 101 Seaside Ave B, Stamford, CT 06902-4316, United States

Email: support@avrenne.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)