Last Updated: August 18, 2026

At Avrenne, we respect your privacy and are committed to being transparent about how personal information is collected, used, disclosed, and protected when you visit avrenne.com, create an account, make a purchase, subscribe to marketing communications, or contact us.

This Privacy Policy applies to personal information collected through avrenne.com and related customer interactions with Avrenne.

Summary

1. Information We Collect

Depending on how you interact with Avrenne, we may collect the following categories of personal information.

Information You Provide Directly

You may provide information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account login information
• Order information
• Product selections
• Return and refund information
• Customer service communications
• Marketing preferences
• Information you submit through forms on our website

We do not use telephone numbers for SMS marketing unless we separately obtain any consent required to do so in the future.

2. Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill the transaction, including:

• Customer name
• Email address
• Billing address
• Shipping address
• Products ordered
• Order value
• Shipping method
• Tax information
• Payment status
• Transaction identifiers
• Return, exchange, cancellation, and refund information

This information is used to process purchases, provide order confirmations, arrange shipping, assist with returns and refunds, maintain transaction records, prevent fraud, and provide customer support.

3. Payment Information

Payments are processed using payment providers made available through our Shopify checkout.

Available payment methods may include:

Credit and Debit Card Networks

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Express Checkout and Digital Wallets

• Shop Pay
• PayPal
• Google Pay
• Venmo

Payment availability may vary depending on device, location, account eligibility, and checkout configuration.

Avrenne does not require customers to send complete credit or debit card details to support@avrenne.com.

Payment providers may separately collect and process payment credentials according to their own privacy and security practices.

4. Customer Account Information

Customers may be able to create an account on avrenne.com.

When you create or use an account, information associated with the account may include:

• Name
• Email address
• Account credentials
• Saved addresses
• Order history
• Account activity

We use this information to operate account features, help customers access order information, and provide customer service.

You are responsible for keeping your account credentials confidential.

5. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

Depending on your browser, device, Shopify configuration, Google services, and other technologies operating on the website, this information may include:

• IP address or information derived from it
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring website
• Date and time of visits
• Shopping cart activity
• Checkout activity
• Session information
• Device or browser identifiers
• Cookie identifiers
• Advertising interaction information

We use this information for website functionality, analytics, security, fraud prevention, performance measurement, and advertising.

6. Shopify

Avrenne operates its online store using Shopify.

Shopify provides infrastructure and services that may be used to:

• Host the website
• Operate checkout
• Process customer and order information
• Maintain shopping carts
• Support customer accounts
• Provide analytics
• Help detect fraud
• Maintain website security
• Support payment and transaction functionality

Shopify provides merchants with customer privacy controls, including tools relating to privacy policies, cookie banners, and data-sharing choices. 

Shopify may process personal information according to its own applicable privacy terms and contractual role in providing services to Avrenne.

7. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may help us understand information such as:

• Website traffic
• Page views
• User interactions
• Traffic sources
• Device and browser information
• Website performance
• Conversion activity

Google requires websites using Google Analytics to disclose the use of Google Analytics and how related data is collected and processed. 

Google Analytics uses technical information and technologies such as cookies or similar identifiers to provide analytics functionality. Google also provides controls relating to data collection and advertising personalization. 

8. Google Ads

Avrenne uses Google Ads for advertising, campaign measurement, and related marketing purposes.

Google Ads and related technologies may process information concerning:

• Website visits
• Advertising interactions
• Conversions
• Browser or device identifiers
• Cookies
• Referral information
• Ad performance

Depending on configuration, Google Analytics information may also be connected with Google advertising services for measurement and advertising purposes.

Where enabled, advertising technologies may be used to measure advertisements or personalize advertising based on activity and applicable settings.

9. Cookies and Similar Technologies

Avrenne, Shopify, Google Analytics, Google Ads, and other service providers may use cookies, pixels, tags, local storage, or similar technologies.

These technologies may be used for:

Essential Functions

To:

• Operate the website
• Maintain shopping carts
• Enable checkout
• Maintain customer sessions
• Provide security
• Prevent fraud
• Remember necessary settings

Analytics

To:

• Measure website traffic
• Understand how visitors use the website
• Diagnose performance issues
• Measure customer interactions

Advertising

To:

• Measure advertising campaigns
• Attribute conversions
• Understand advertising performance
• Support advertising functions where enabled

10. Cookie Choices

Our website does not currently provide a dedicated cookie preference banner or site-level cookie preference center.

You may still control or delete cookies through your browser settings.

Please understand that blocking necessary cookies may affect functions such as:

• Shopping cart operation
• Customer account access
• Checkout
• Website preferences
• Other essential website features

Google also provides controls that allow users to manage certain advertising and analytics preferences. 

11. How We Use Personal Information

We may use personal information to:

• Process orders
• Confirm purchases
• Process payments
• Fulfill orders
• Provide shipping and tracking information
• Handle returns
• Process exchanges
• Issue refunds
• Process order changes and cancellations
• Manage customer accounts
• Respond to customer inquiries
• Detect and prevent fraudulent transactions
• Maintain website security
• Improve website functionality
• Analyze website performance
• Measure advertising effectiveness
• Provide marketing communications where permitted
• Maintain records
• Comply with legal obligations
• Resolve disputes
• Enforce our policies and agreements

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

12. Email Marketing

If you voluntarily subscribe to Avrenne marketing emails, we may use your email address to send communications concerning matters such as:

• New arrivals
• Product information
• Collection updates
• Store announcements
• Marketing campaigns

Subscription to marketing emails is not required to purchase products.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the marketing message.

Transactional emails relating to purchases, shipping, refunds, account security, or customer service may still be sent when necessary even if you unsubscribe from marketing communications.

13. SMS Marketing

Avrenne does not currently use customer telephone numbers for SMS marketing.

Telephone numbers may still be collected where necessary for:

• Order fulfillment
• Delivery
• Customer support
• Fraud prevention
• Other transaction-related purposes

If our SMS marketing practices change, this Privacy Policy will be updated as appropriate.

14. How We Share Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business.

These may include:

Shopify

For website hosting, checkout, customer accounts, transactions, analytics, security, and store functionality.

Payment Providers

For processing payments, payment authorization, fraud prevention, refunds, and transaction management.

Shipping Carriers

Order and delivery information may be provided to carriers such as:

• USPS
• UPS
• FedEx

Information shared for shipping may include your:

• Name
• Delivery address
• Telephone number where necessary
• Email address where applicable
• Shipment details

Google

Information may be processed through:

• Google Analytics
• Google Ads

for analytics, advertising, campaign measurement, and related purposes.

Service Providers

We may use providers that support functions such as:

• Website technology
• Email delivery
• Customer support
• Security
• Fraud prevention
• Analytics
• Business administration

Service providers receive information only as necessary for the services they perform or as otherwise permitted by applicable law and applicable agreements.

15. Legal Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government requests
• Respond to subpoenas, court orders, or other legal process
• Protect our legal rights
• Prevent fraud
• Investigate suspected unlawful conduct
• Protect customers, Avrenne, or others
• Enforce our agreements and store policies

16. Business Transactions

If Avrenne is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction where legally permitted.

Any successor handling personal information would remain subject to applicable legal requirements.

17. Sale and Sharing of Personal Information

Avrenne does not sell personal information in exchange for money as part of our ordinary business operations.

However, certain uses of advertising or analytics technologies may be considered a "sale," "sharing," or processing for "targeted advertising" under some U.S. state privacy laws even when no money is exchanged.

Where applicable law gives you the right to opt out of such processing, you may submit a privacy request using the contact information provided in the Your Privacy Rights section below.

18. Sensitive Personal Information

We do not intentionally request sensitive personal information that is unnecessary for an ordinary clothing purchase.

Customers should not send us unnecessary sensitive information through email, customer service forms, or other communications.

Payment credentials are processed through payment providers rather than being requested through ordinary customer-support email.

19. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and documenting transactions
• Completing returns and refunds
• Providing customer service
• Maintaining customer accounts
• Complying with tax, accounting, and recordkeeping requirements
• Detecting fraud
• Maintaining security
• Resolving disputes
• Enforcing agreements
• Meeting legal obligations

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our operational and legal obligations.

20. Data Security

We take reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, disclosure, loss, alteration, or misuse.

The Federal Trade Commission advises businesses to maintain security appropriate to the nature of the information they possess and to make accurate privacy and security representations. (Federal Trade Commission)

However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

Customers should also protect passwords, account credentials, and payment information.

21. Your Privacy Rights

Depending on where you live and whether the applicable privacy law applies to Avrenne and the particular processing activity, you may have rights concerning your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw certain consent where applicable
• Appeal certain privacy-request decisions where applicable

For example, the Connecticut Data Privacy Act provides qualifying Connecticut consumers with rights concerning access, correction, deletion, portability, and opt-outs relating to certain sales of personal data and targeted advertising when the law applies. (CT.gov)

22. How to Submit a Privacy Request

To request access, correction, deletion, or another privacy right available under applicable law, contact:

Email: support@avrenne.com

Please use a subject such as:

Privacy Request

and provide sufficient information for us to understand your request.

We may need to verify your identity before fulfilling certain requests in order to protect personal information from unauthorized disclosure or deletion.

We will process valid requests according to applicable legal requirements.

23. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, we may request information necessary to confirm:

• The agent's authority; and
• Your identity or authorization.

This helps prevent unauthorized access to customer information.

24. Appeals

Where applicable law gives you the right to appeal a privacy decision, you may submit an appeal by emailing:

support@avrenne.com

Use the subject:

Privacy Request Appeal

and identify the original request and the decision you wish to appeal.

25. Non-Discrimination

Where prohibited by applicable law, Avrenne will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Exercising a valid privacy right will not, by itself, result in unlawful denial of ordinary store services.

26. Advertising Choices

Because Avrenne uses Google Ads, advertising technologies may be involved in campaign measurement and, depending on configuration, advertising personalization.

Google provides privacy and advertising controls for users and provides tools to businesses for managing advertising personalization and data collection.

You may also contact support@avrenne.com concerning privacy requests relating to Avrenne's processing activities.

27. Do Not Track Signals

Some browsers provide a "Do Not Track" setting.

Because traditional browser Do Not Track signals have not historically operated as a uniform privacy-control standard across all websites and services, website behavior may not change solely because a traditional Do Not Track setting is enabled.

Where applicable law requires recognition of another legally recognized opt-out mechanism, applicable legal requirements will govern.

28. Children's Privacy

Avrenne's shopping services are intended for adults.

Customers must be at least 18 years old to make purchases through our website under our Terms of Service.

We do not intentionally design our store for children or knowingly seek personal information from children for the purpose of allowing them to purchase products.

If you believe a child has submitted personal information improperly, contact:

support@avrenne.com

so we can review the matter.

29. International Visitors

Avrenne currently ships products only within the United States.

Visitors outside the United States may still be able to access our website.

Where privacy requirements outside the United States legally apply to a particular interaction, personal information will be handled subject to those applicable requirements.

Accessing the website from another country does not mean that Avrenne offers shipping to that country.

30. Shipping Information and Privacy

To complete an order, Avrenne may provide necessary customer and shipment information to shipping carriers such as USPS, UPS, or FedEx.

This may include information required to:

• Create a shipping label
• Deliver the package
• Provide tracking
• Investigate delivery problems
• Process approved returns

For complete delivery terms, review our Shipping Policy.

31. Returns and Refunds

When you request a return, exchange, or refund, we may process information such as:

• Customer name
• Email address
• Order number
• Item information
• Return reason
• Photographs of damaged or incorrect merchandise
• Return tracking information
• Refund status

This information is used to review and process the request according to our Return & Refund Policy.

32. Account Deletion and Personal Information

If you request deletion of personal information associated with your customer account, certain information may still need to be retained where permitted or required for legitimate purposes such as:

• Completed transaction records
• Refund records
• Fraud prevention
• Tax and accounting requirements
• Legal claims
• Security records

Account deletion does not necessarily require deletion of every record where retention is permitted or required by applicable law.

33. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Their privacy practices are controlled by their own policies.

We encourage users to review third-party privacy information before providing personal information directly to those services.

34. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

• Website functionality
• Business operations
• Service providers
• Analytics practices
• Advertising practices
• Privacy practices
• Applicable legal requirements

When this policy is updated, the revised version will be published on this page and the Last Updated date will be changed.

35. Relationship With Other Policies

This Privacy Policy should be read together with Avrenne's other published policies, including:

• Terms of Service
• Cookie Policy
• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Order Cancellation & Change Policy

Each policy addresses different aspects of your relationship with Avrenne.

36. Contact Us

For privacy questions, requests concerning your personal information, account concerns, or questions about this Privacy Policy, contact:

Avrenne

Website: avrenne.com

Address: 101 Seaside Ave B, Stamford, CT 06902-4316, United States

Email: support@avrenne.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)