Return & Refund Policy

Last Updated: August 18, 2026

At Avrenne, we want customers to understand clearly how returns, exchanges, and refunds are handled. This policy applies to eligible purchases made directly through avrenne.com.

Summary

Policy Detail	Information
Return Window	30 days from delivery
Return Condition	Unused, unworn, unwashed, and in original condition
Return Label	Free prepaid return label provided by email after approval
Return Shipping Fee	$0
Restocking Fee	$0
Refund Processing Time	Within 7 business days after the returned item is received, inspected, and approved
Refund Method	Original payment method
Exchanges	Available for eligible items, subject to availability
Return Method	By mail using the provided prepaid return label
Return Address	101 Seaside Ave B, Stamford, CT 06902-4316, United States

30-Day Return Window

Eligible items may be returned within 30 calendar days from the date the order is delivered.

A return request must be submitted within this 30-day period.

Returns requested after the 30-day return window may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be unused and unworn.
Be unwashed.
Be in its original condition.
Include original tags, when applicable.
Include original packaging whenever reasonably possible.
Show no signs of wear, washing, alteration, staining, odors, damage, or misuse.
Have been purchased directly from avrenne.com.

We reserve the right to decline a return if the returned product does not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Items that have been worn, washed, altered, or used.
Items damaged after delivery due to customer handling or misuse.
Items returned without required tags when the tags were originally attached.
Items clearly identified as final sale or non-returnable before purchase.
Gift cards, if offered.
Items not purchased directly from Avrenne.

This does not affect rights that cannot be excluded under applicable law.

How to Request a Return

To begin a return:

Email support@avrenne.com within 30 days of delivery.
Include your order number.
Identify the item or items you want to return.
Provide the reason for the return.
If the item is damaged, defective, or incorrect, include clear photographs showing the issue.
Wait for return authorization and return instructions before sending the product.

Do not send a return without first receiving return authorization.

Free Prepaid Return Label

When an eligible return is approved, Avrenne will send a prepaid return shipping label to the email address associated with the order.

Customers must:

Download the return label.
Print the label.
Package the eligible item securely.
Attach the provided label to the package.
Deliver the package to the carrier specified in the return instructions.

Return Shipping Cost

Return shipping using the approved prepaid return label is free.

The customer pays:

$0 return shipping fee.

Customers should use the return label provided by Avrenne. Shipping charges incurred through another carrier or shipping method without prior authorization may not be reimbursed.

Restocking Fee

Avrenne does not charge a restocking fee for eligible returns.

Restocking Fee: $0

No storage, processing, or restocking fee will be deducted from an approved eligible refund.

Return Address

Approved returns must be sent to:

Avrenne

101 Seaside Ave B

Stamford, CT 06902-4316

United States

Customers should not mail merchandise to this address without first requesting and receiving return authorization.

Return Inspection

After a returned item arrives, we will inspect it to confirm that it meets the return conditions described in this policy.

The inspection may include verifying:

The returned item matches the original order.
The item is unused and unworn.
The item has not been washed or altered.
Required tags are present.
The item has not been damaged after delivery.
The return was requested within the applicable return period.

After inspection, we will notify the customer whether the return has been approved or rejected.

Refund Processing

Once the returned item has been received, inspected, and approved, the refund will be processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

We do not issue an approved refund to a different card, bank account, or unrelated payment method.

After we submit a refund, additional time may be required for the customer's bank, card issuer, or payment provider to post the credit to the account.

Refund Amount

For an approved return, the eligible product amount and applicable refundable taxes will be returned to the original payment method.

The $6.99 original outbound shipping charge is not refundable for returns based on preference, fit, size selection, or change of mind.

If the return results from an item that was damaged, defective, or incorrectly shipped by Avrenne, the applicable original shipping charge will also be refunded.

There is no return shipping fee and no restocking fee for an approved eligible return.

Exchanges

Eligible products may be exchanged within the same 30-day return window, subject to product availability.

To request an exchange:

Contact support@avrenne.com.
Provide your order number.
Identify the item being returned.
Identify the requested replacement size or eligible replacement item.
Wait for confirmation and return instructions.

An exchange is not guaranteed until availability has been confirmed.

If the requested replacement is unavailable, we may process the eligible return as a refund to the original payment method instead.

Items submitted for exchange must meet the same return-condition requirements described in this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

Damaged,
Defective,
Incorrect, or
Different from the item ordered,

contact support@avrenne.com as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the item and, where relevant, the packaging.

After reviewing the request, we will provide appropriate return or replacement instructions.

Approved returns involving damaged, defective, or incorrectly shipped merchandise will not be charged return shipping or restocking fees.

Wrong Size or Change of Mind

Eligible clothing items, including jackets, shirts, and pants, may be returned within the 30-day return window if they satisfy all return conditions.

For example, if a customer orders a shirt that does not fit, the customer may request a return within 30 days of delivery, provided the shirt remains unworn, unwashed, and in its original condition.

An approved prepaid return label will be provided at no cost.

Items Received as Part of the Same Order

If only part of an order is being returned, the refund will apply only to the eligible returned item or items.

Products that the customer keeps will remain part of the completed purchase.

Return Packages

Customers are responsible for packaging returned products securely before giving the package to the designated carrier.

We recommend retaining the return tracking information until the return and refund have been completed.

A return is not considered received until the package reaches the designated return location.

Refunds for Unreceived Returns

We cannot complete a standard return refund until the returned item has been received and reviewed.

If tracking indicates a return package was lost while being shipped using an Avrenne-provided prepaid label, contact support@avrenne.com so the shipment can be reviewed.

Refund Notification

Customers will be notified after the returned item has been reviewed.

If approved, the refund will be submitted to the original payment method within 7 business days.

If the return is rejected because it does not meet the stated return conditions, we will communicate the reason to the customer.

Order Cancellations

Returns apply to orders that have already been delivered.

Requests to cancel or modify an order before shipment are handled under our Order Cancellation & Change Policy and depend on the current processing status of the order.

Pricing, Taxes, and Return Costs

All applicable product prices, shipping charges, and taxes are displayed during checkout before payment is submitted.

For eligible approved returns:

Prepaid return label: Free
Return shipping fee: $0
Restocking fee: $0
Hidden return processing fees: None

Refunds are processed according to the terms stated above.

Personal Information Used for Returns

To process a return, exchange, or refund, Avrenne may use information associated with the customer's order, including:

Name.
Email address.
Order number.
Shipping and billing information.
Payment transaction information.
Return tracking information.
Communications relating to the return.

Personal information is handled according to our Privacy Policy. Information about cookies and tracking technologies is described in our Cookie Policy.